Responsible Gaming
Gaming Should Be Entertainment
At 23 Middleton Street, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. Gambling always carries risk, and the house always has a mathematical advantage. Only gamble with money you can afford to lose, and set strict limits before you begin.
Age Verification
Online gambling is only legal for individuals aged 18 years or older in Australia. We are committed to preventing underage gambling and require all players to verify their age before accessing gaming services on Hellspin. If you are under the legal gambling age in your jurisdiction, please do not attempt to register or gamble.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in your own behaviour, please seek help immediately:
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activity from family, friends, or partners
- Gambling with money intended for bills, rent, or essential expenses
- Increasing the amount or frequency of your gambling to achieve the same excitement
- Feeling anxious, irritable, or restless when you try to reduce or stop gambling
- Failed attempts to cut back or control your gambling
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money to gamble or pay off gambling debts
- Neglecting relationships, work, or other responsibilities due to gambling
- Lying to others about the extent of your gambling activities
If any of these apply to you, it's time to reach out for support.
Self-Help Tools & Responsible Gaming Features
Most reputable online casinos, including Hellspin, offer built-in tools to help you stay in control:
- Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit
- Loss Limits: Restrict the amount you can lose over a specific time period
- Reality Checks: Receive notifications at regular intervals reminding you how long and how much you've been gambling
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Cooling-Off Period: Take a break from gambling for a set period
- Account Closure: Close your account if you decide to stop gambling altogether
We encourage you to use these tools proactively. Speak with Hellspin's customer support if you need assistance setting up any responsible gaming features.
Support Organisations & Resources
If you or someone you know is struggling with problem gambling, professional help is available. Here are trusted support organisations you can contact:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Provides free, confidential counselling and support services for problem gambling across Australia. - Gamblers Anonymous Australia
Support groups and peer assistance for individuals and families affected by problem gambling.
United Kingdom
- GamCare
Website: www.gamcare.org.uk
Free, confidential support and counselling for problem gambling. - GamStop
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling.
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Information, resources, and support for problem gambling in Canada.
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
National helpline: 1-800-GAMBLER (1-800-426-2537)
Resources and treatment referrals for problem gambling.
Other Regions
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Free counselling and information on problem gambling
If you're outside Australia but accessing Hellspin, please refer to the support organisation relevant to your location above.
Need Help? Take Action Today
If you're concerned about your gambling or that of someone close to you, please reach out for help now. Problem gambling is treatable, and support is available:
- Contact Gambling Help Online on 1800 858 858 (free and confidential, available 24/7 in Australia)
- Visit one of the organisations listed above for online chat, email support, or to find local services
- Speak to your doctor or a mental health professional
- Use Hellspin's self-exclusion or account closure features immediately
Remember: Seeking help is a sign of strength, not weakness. You don't have to face this alone.
This Responsible Gaming information is provided for educational purposes. If you believe you have a gambling problem, please seek professional help immediately. Gambling is only for entertainment and should never be viewed as a source of income.